Refund policy

Returns & Refunds

We want you to be happy with your KURA Collection purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello@kuracollection.ca as soon as possible after delivery.
We’ll review the issue and work with you to make it right, which may include a replacement, refund, or return where appropriate.
Please include your order number and, where applicable, photos showing the issue so we can assist you quickly.

10-Day Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within 10 days of receiving your order. 

To be eligible, the item must be unused, uninstalled, and in its original condition and packaging, including all accessories, hardware, instructions, and other included materials.

For change-of-mind returns:
•    Original shipping charges are non-refundable.
•    Customers are responsible for the cost of returning the item to KURA Collection.
•    We recommend using a tracked shipping service, as we cannot be responsible for return packages lost or damaged in transit.
•    Items showing signs of use, installation, damage, alteration, or missing components may not be eligible for a refund.

Starting a Return

Please contact us at hello@kuracollection.ca before sending an item back so we can provide the appropriate return instructions.
Returns sent without prior authorization may experience delays in processing.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Please note that processing times may vary depending on your bank or payment provider.